Refund Policy

1. Overview

At EasTongue, we are committed to providing high-quality AI-powered language learning services. This Refund Policy outlines the circumstances under which refunds may be granted for our subscription services.

2. Subscription Services

2.1 Service Types

• Free Plan: No charges apply, no refunds necessary
• Monthly Subscriptions: Recurring monthly charges for premium features
• Annual Subscriptions: Discounted yearly plans with advanced features

2.2 Billing Cycle

All subscription fees are charged in advance for the upcoming billing period. Monthly subscriptions are charged monthly, and annual subscriptions are charged yearly.

3. Refund Eligibility

3.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers to our paid plans:

• Applies only to your first subscription with EasTongue
• Request must be made within 7 days of initial payment
• Full refund will be processed to your original payment method
• Account access will be terminated upon refund processing

3.2 Technical Issues

Refunds may be considered for significant technical issues that prevent service use:

• Prolonged service outages affecting AI conversation features
• Critical bugs preventing access to core learning functions
• Voice recognition system failures lasting more than 48 hours
• Data loss due to system errors on our end

3.3 Service Changes

If we make significant changes to our service that materially reduce functionality:

• Pro-rated refunds may be offered for the affected period
• Alternative service arrangements may be provided
• 30-day advance notice will be given for major changes

4. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Failure to cancel subscription before automatic renewal
• Dissatisfaction with AI response quality or learning outcomes
• Change of mind after the 7-day guarantee period
• Violation of our Terms of Service resulting in account termination
• Technical issues on user's device or internet connection
• Inability to access service due to regional restrictions
• Partial usage of monthly subscription benefits
• Account sharing or unauthorized use

5. Refund Process

5.1 How to Request a Refund

1. Contact our support team at call.eastongue@gmail.com
2. Include your account email and reason for refund request
3. Provide relevant details about technical issues if applicable
4. Include transaction ID or payment receipt if available

5.2 Processing Timeline

• Initial Response: Within 24-48 hours during business days
• Review Period: 3-5 business days for investigation
• Refund Processing: 5-10 business days once approved
• Payment Method: Refunds processed to original payment method

5.3 Required Information

To process your refund request efficiently, please provide:

• Account email address associated with subscription
• Approximate date of subscription purchase
• Detailed explanation of the issue or reason for refund
• Screenshots or error messages if reporting technical issues

6. Subscription Cancellation

6.1 How to Cancel

You can cancel your subscription at any time:

• Through your account settings in the EasTongue dashboard
• By contacting our support team
• Via your payment provider's subscription management

6.2 Cancellation Effects

• Access continues until the end of current billing period
• No automatic refund for remaining subscription time
• Premium features are disabled after period expiration
• Account data is retained according to our data retention policy

7. Prorated Refunds

In exceptional circumstances, prorated refunds may be considered:

• Significant service degradation lasting multiple days
• Major feature removal affecting core functionality
• Account termination due to our error
• Duplicate charges or billing errors

Prorated refunds are calculated based on unused subscription time and are processed at our discretion.

8. Dispute Resolution

If you disagree with a refund decision:

• Request escalation to our management team
• Provide additional documentation supporting your case
• Consider mediation through your payment provider
• Final decisions rest with EasTongue management

9. Payment Provider Policies

Please note that payment providers (credit card companies, PayPal, etc.) may have their own refund and chargeback policies. While we strive to resolve issues directly, you may also have rights under your payment provider's terms.

10. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our service constitutes acceptance of any changes.

11. Contact Information

For refund requests or questions about this policy, contact us at: